We have successfully
tied these diverse operation/functions together through our ongoing
Total Quality
Management/Constant
Improvement Process which was implemented
in 1983, years before it became a management consulting "buzz word".
Our TQM/CI Process makes our
over 40 person company seem large. In a management/leadership sense we are
indeed "large" because our complex-interactive operation takes a capable,
creative, versatile, diverse, self-managed Team to make it work everyday.
To acheive "Very Satisfied/Loyal Customers" and remain successful we must
constantly FOCUS on every phase of each order...from the sales stage where
we first meet our customer and get the order...through the graphics and
production phase... and finally as we "close the loop" when the order is
completed, shipped, invoiced, paid for and analyzed to determine how we
can improve.
Every function of our TQM/CI
Process is important, whether to complete a $5.00 custom plate order or
a multi-faceted $50,000 custom project.
We have ingrained this process in our Team as evidenced by our ongoing
Pursuit of Excellence, our faith and trust in each other and our self-managed,
collaborative inter-dependence. All
Star is truly a Team of ordinary people accomplishing some extraordinary
results. |